• 15-Sep
    2017

    锋鸟物流所有线路不承运中国海关禁运物品,寄件人须自觉查验寄出的包裹内件,如发现查出包裹内含禁运物品,所有责任及相关费用由寄件人承担。以下列举常见禁运物品种类:

    1. 爆炸性、爆裂性物品,如烟火、爆竹、弹药
    2. 高压气体,如气压喷雾、打火机补充气体等
    3. 可燃液体,如香水,打火机,指甲油,涂料等
    4. 可燃性物品,如火柴,木炭等
    5. 氧化性物品,如漂白剂等
    6. 有毒,有害物品,如杀虫剂,农药等。
    7. 放射性、强磁性物品,如发光化合物,强力磁铁等
    8. 腐蚀性物品,如液体电池,水银等
    9. 其他危险物品,如磁石,干冰,石棉等
    10. 任何电池及含电池的物品,如锂电池,电动牙刷,汽车蓄电池等
    11. 化学药剂及相关,包括清洁剂,腐蚀性药剂,油漆,颜料,以及老鼠药等
    12. 活动物,活性生物,如病毒病菌、疫苗等
    13. (生或熟)肉类(含脏器类)及其制品;水生动物产品
    14. 动物源性奶及奶制品,包括生奶、鲜奶、酸奶,动物源性的奶油、黄油、奶酪及其它未经高温处理的奶类产品。(如奶粉,含奶类的糖果、巧克力是可以进口的)
    15. 蛋及其制品,包括鲜蛋、皮蛋、咸蛋、蛋液、蛋壳、蛋黄酱及其它未经热处理的蛋源产品等、奶酪、芝士
    16. 燕窝(罐头装燕窝除外)、海参、鹿茸鹿筋、干鲍鱼、花胶
    17. 油脂类,皮张、毛类,蹄、骨角类及其制品
    18. 动物源性饲料(乳清粉、血粉等)、动物源性中药材、动物源性肥料
    19. 新鲜水果、蔬菜
    20. 种子(苗)、苗木及其他具有繁殖能力的植物材料
    21. 有机栽培介质
    22. 土壤及含土壤类制品
    23. 各种烟类,如卷烟,烟丝,酒类
    24. 汽车及摩托车配件及附件
    25. 各类武器、仿真武器
    26. 伪造的货币及伪造的有价证券
    27. 对所进出口国有危害的印刷品及影音制品
    28. 鸦片、吗啡、海洛因、大麻以及其他能使人成瘾的麻醉品、精神物品。(包括其他一些被认为有可能被滥用的物质、止痛药、睡眠和镇静剂,以及部分咳嗽和感冒药,处方药)
    29. 有碍人畜健康的、来自疫区的,以及其他能传播疾病的食品、药品或其他物品(如血液及血液成分相关物质,排泄物等)
    30. 医疗废弃物
    31. 猫粮、狗粮以及各类动物饲料
    32. 任何国家遗产项目(特殊情况详见附件)
    33. 旧衣服、儿童安全座椅等。
    34. 动物源性护肤品、化妆品。

    注意:其中13、14、15项中常出现问题的商品为含蛋,肉,内脏,奶类的婴儿辅食实际是不可进口的,商检会罚没,请注意。 散装食品禁止进口,需有预包装。 对于进境的个人物品主要日常生活中各类成品为主,各种待加工的半成品(尤其是需要一定技术方能组装成功的组件)是不允许进口的,如充电器组件;及明显的非个人用品,如塑料标签及打签枪等。这些也都是不允许进境的 具体详情请咨询客服人员。 此类物品一经发现海关直接销毁!望广大客户引起重视!

     

    以上列举为常见物品并不表示全部物品,详情可查当地法律法规。

    锋鸟物流对此保留最终解释权。


  • 15-Sep
    2017

    1. 请务必在每张快递单的“内容详细说明(Name & Description of Content)”栏里写清楚该邮件中所有货物的: 品牌(例:Karicare, Blackmores,Jurlique等) 名称(例:奶粉,鱼油,草本再生精华等) 规格(例:900g,180粒,100ml等) 数量(例:6罐,2瓶等)
    2. 若一箱货中有多种不同的物品,务必分别且详细列出各项物品的品牌,名称,规格及其数量,例: Karicare奶粉 900g X 6罐  Blackmores 鱼油 180粒 X 6瓶 Jurlique 草本再生精华 100ml X 1瓶 
    3. 请务必如实准确完整地填写包裹内货物的种类及数量,以便提高清关速度。如果在通关抽检中发现详单中的物品与实际不符,出现扣关或补税等特殊情况,由顾客自行承担后果及费用。

  • 19-Sep
    2017

    锋鸟物流提供免费上门取货服务,五件起收,北至Joondalup,南至Aubin Grove。

    今天预约,次日取货。

    锋鸟物流的取货分两个时段: 10:00AM-4:00PM, 5:00PM-9:00PM

    大致以Perth市中心附近Swan River为界限,每周一,周三,周五进行北区取件,每周二,周四,周六进行南区取件,实际情况请以锋鸟预约取件系统为准。

    取件范围请大致参考下方附图:

    取件区域邮编:

    区域一:6000, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6029, 6050, 6052, 6059, 6060, 6061, 6064, 6065, 6077, 6907, 6159

    区域二:6051, 6053, 6054, 6055, 6056, 6057, 6058, 6062, 6063, 6066, 6067, 6076, 6090, 6103, 6104, 6105, 6069

    区域三:6100, 6102, 6106, 6107, 6108, 6109, 6110, 6112, 6147, 6148, 6149, 6151, 6152, 6155

    区域四:6150, 6153, 6154, 6156, 6157, 6158, 6160, 6162, 6163, 6164, 6166

  • 22-Jun
    2018

    锋鸟物流承运条款细则——锋鸟线

     

    一、 当您以货物所有人或代理人的名义通过锋鸟系统录入运单或填写了纸质运单后即表示接受本单运费和遵守锋鸟物流的全部条款。

     

    二、 为使目的地国家或地区海关能确知货品内载物品,寄件人务必填妥物品内容,并提供所需清关文件(收件人身份证正反面等)。

     

    三、运单内件填写要求:请务必在每个运单内详细列出各项物品的品牌、品名、规格及其数量。若客人没有详细如实申报货物的品牌、品名、规格以及数量,如果出现海关查验不符、退运销毁等特殊情况时,其所产生之问题由寄件人负完全责任(负担海关罚款,仓储费及其他相关费用,同时还须缴纳相应的附加费和税款)。

     

    四、 寄件人必须将所托运物品妥善包装,尤其是易碎物品更应加强内外包装。本公司不对托运物品的破损及所衍生之问题负任何责任。如委托我司包装,或寄件人未使用标准5层加厚纸箱寄运,出现的破损及损毁,本公司不承担责任。未使用标准5层加厚纸箱的包裹,不予受理任何理赔请求。

     

    五、 应有关司法、执法机关要求或出于安全需要,本公司有权对托寄物开封检查、核实。如发现托寄物属于不予收寄范围,本公司有权拒收或退回,并有权收取所发生的费用。

     

    六、 本公司对下列之物品拒绝承运:

    1. 违禁品、易碎、易燃、易腐烂或具毒性、爆炸性、杀伤性、腐蚀性及放射性之危险品。

    2. 毒品或吸毒之相关器具。

    3. 妨害风化之图书、照片、雕塑品及器具。

    4. 侵犯商标、著作权或智慧财产权之物品。

    5. 货币、金银、珠宝、古董、贵重金属或有价证券。

    6. 活的动、植物或种子。

    7. 具通信性质之信函。

    8. 妨害飞航安全之物品。一切法律禁止邮寄的物品。 具体细节依照澳洲及目的国法律为准。

    瞒报装填危险品内件的,无论蓄意、无意都将以蓄意瞒报处理。若安检扫描出,将直接向发件人处以1000澳币以上处罚并向航空安全部门移交发件人信息。

     

    七、 本公司对因不可抗拒力造成的(如自然灾害、战争 台风、地震、交通事故等),或托运物的本身原因(如易碎、易燃、易腐烂等),或由寄件人/收件人自身过错 (如包装不善、收件人地址不详或有误等)、或未声明的特殊货物不承担递送延误、破损或丢失的赔偿责任。

     

    八、 本公司对寄件人所寄物品的收益、利润、实际用途或市场等任何间接或特殊商业价值的损失不承担任何赔偿责任。

     

    九、在包裹揽收入库后,如若收件人在15天内没有上传身份证,我司有权进行销毁处理,且不予退还运费。销毁后,不接受任何形式的投诉及理赔。

     

     

    锋鸟物流包裹破损/丢失理赔条款及声明——锋鸟线

     

    一、 理赔范围及金额

    【破损情况】:如包裹外包装破损且内部物品全部破损(除易碎品):按货物小票价值理赔,最高理赔金额为AU$ 100/票,不予赔付运费, 结算币种为澳元; 如外包装完好,内部物品部分破损、部分物品丢失,锋鸟物流原则上不予以理赔。如选择了锋鸟的物流保价服务,则视其打包状况按相应保价金额赔付,最高理赔金额为AU$ 200/票,不予赔付运费。

     

    【丢失情况】:如包裹进入清关超过2个月,或国内派送单号后20日未有派送记录,调查并证实包裹丢失后,按货物小票价值理赔并退还运费,最高理赔金额为AU$ 100/票,结算币种为澳元;如包裹丢失且选择了锋鸟物流保价服务,调查并证实包裹丢失后,按相应保价金额赔付并退还运费,最高理赔金额为AU$ 200/票。 

     

    二、 免责声明:

    1. 对非我公司原因产生的时效延迟而造成损失。如:清关时效、海关扣件退运、航班延误、客户延迟付款、快递延误、收件人信息错误等而导致的货物性质变化,过保质期、过保修期。

    2. 小安素、蓝胖子、糖尿病奶粉、孕妇奶粉、液体铁元、酵素、女士的腮红、粉饼、眉粉等易碎物品只承担丢失赔付,不参与破损赔付;由于物品本身外包装的缺陷导致的破损或者液体渗漏,不予赔付。

    3. 由于包裹内膏状或液体类商品发生破损,造成包裹内其他商品污染的损失我司不予赔付。

    4. 罐装婴幼儿奶粉罐体变形但未爆罐的情况不予赔付。

    5. 对存储及运输温度要求较高的商品(巧克力、软糖、胶囊、口红、唇膏等),商品融化的情况不接受赔付申请。

    6. 由客户自身粘贴面单不当,例如胶带覆盖面单上导致面单信息模糊而造成的丢件或者产生的二次派送费用,我司不予承担责任。

    7. 由客户自身原因造成的海关扣件不予理赔,包括但不限于货物申报不符、托运违禁物品等;因货物违禁问题导致包括海关在内的行政主体要求对货物实施扣押、罚没、退运或销毁的。

    8. 易碎品(例:化妆品、红酒、玻璃器皿、陶瓷、玻璃、液晶显示屏等及其他液体等锋鸟物流只对丢件进行理赔,易碎品和液体的破损及液体漏出导致外箱受损引起的损失不在锋鸟物流理赔范围之内。 特别提示: 客户需要特别加固以确保投递的物品在快递层层流转过程中能承受相当高的挤压力量。锋鸟物流承揽此类物件是以收件人收到外包装是否破损为理赔的原则。客户委托锋鸟物流代为包装亦不例外。 奶粉的破损不在理赔的范围,推荐客户自行用气泡柱或者气泡袋加固以避免不必要的损失。

    9. 危险品及违禁品不参加索赔(例:压缩气体、液化气体、易燃液体、酸碱性腐蚀品等国家禁运品)。

    10.现金、支票、票据、单证、有价证券、信用证、护照、以及艺术品、金银、珠宝、首饰、钻石、玉器、大理石、文物古玩等物品发生的任何损失,不参与索赔。

    11. 动植物、海货、鲜活货、血制品、易变质物品、需冷藏运输的货物发生的任何损失,不参与索赔。

    12. 返修、返厂或在用货物,以及旧物品、旧设备的任何损失,不参与索赔。

    13. 因不可抗力或托寄物本身性质,或寄件人、收件人的自身过错,造成托寄物损毁、灭失的不参与索赔。

    14. 基于托寄物可能获得的收益、利润、实际用途、商业机会、商业价值等任何直接、间接损失不参与索赔。

    15. 客户货物交货至我司前,货物已存在的品质不良或数量短差,不参与索赔。外包装盒变形、拆损、裂损,但不影响内部产品等情况下,无论选择加固与否,不参与破损索赔。

    16. 预报与实物不符的包裹不参与索赔;用户错误地向锋鸟物流申报货物数量、规格、内容、价值、收发货人身份等信息或未及时向锋鸟物流提供清关必要资料的;

    17. 超出受理时限的索赔申请,无理赔附件材料或理赔材料不齐全的理赔申请将被退回。

    18. 因客户或海关原因导致的包裹退运,在退运过程中出现的遗失、破损,我司不承担责任。

    19. 收货人无故拒签、未及时领取导致货物投递失败或退回之后发生的事故(从而产生的二次派送或者改地址等费用由客人自行承担);以及面单填写时收件人信息有误造成的投递不成攻,无法联系收件人,造成的托寄物丢失的,我司不承担责任。

    20. 收货人或收货人的代理人、被委托人、同住人或其指定人代为签收货物导致的货物丢失的。

    21. 投交时邮件封装完好,无拆动痕迹,且收件人已按规定手续签收,事后收件人发现内件短少或损毁的(对于破损或内件缺失等异常包裹,收件人在签收时务必在签收单注明,并且让快递员签字并获取破损证明)。

    22. 由于客户的责任或所寄物品本身的原因造成邮件损失或延误的。

    23. 国际邮件被寄达国按其国内法令扣留、没收或销毁的。

    24. 由于所在国海关开箱查验导致包装不严实而造成的后续运输破损或者内物损坏、少件,我司不承担责任。

    25. 对于发货方少发,错发,和没有签收记录的货件以及寄件人未提供正确的收件标识代码而造成货物损失损坏,锋鸟物流不负相关责任,鉴于全心服务的宗旨,锋鸟物流可以协助一起与发货方沟通,由于发货方服务差异,锋鸟物流无法保证服务结果。

    26.由于客户的责任瞒报邮寄任何违规违禁品,所导致的任何法律责任及经济损失一律由发件人承担,我司不承担任何责任。

     

    三、 理赔申请说明

    1. 有效索赔时间:

    • 货物已有签收轨迹,则自签收之日起5个工作日后,将不再接受任何理赔申请(假签收除外);
    • 包裹有效索赔期限为60天,自司机揽收包裹之日起超过60天,将不再接受任何索赔申请;
    • 请关注包裹时效,主动索赔。

    2. 只接受寄件方的理赔申请;如果是代理点代发包裹,需要代理点来申请理赔;关于破损件,不可拒收包裹,拒收全部会产生二次派送费用,我司不予承担。

    3. 针对货物的索赔,整个理赔的流程大约需要1个月左右。客户自签收邮件之日起至查询期满未查询又未提出赔偿要求的,我司不予受理。

     

    四、 条款说明

    1. 此项保障服务由锋鸟物流提供,只适用于选择本公司服务产品的情况下;

    2. 破损包裹理赔,客户必须提供快递签字证明材料、清晰的签收物品及面单照片,购物小票或者相关价值证明;

    3. 对于运单的赔偿,我司已尽转运职责,因此邮递费用不在理赔范围之内; 锋鸟物流对不承担赔偿责任的包裹,托运人享有依据适用的公约规则或其它国内法律规定向相关部门提出申诉的权利。

     

    五、具体操作流程如下:

    1. 申请流程

    2. 理赔申请资料

    • 破损货情况描述;
    • 破损照片,包括货物外包装整体照片(面单)、外箱破损渗漏污染部位照片、包裹内货物整体照片、货物破损部位清晰照片;
    • 快递员签字的破损证明
    • 货物购物小票、包裹内物清单
    • 理赔申请人银行信息,方便理赔结果下来直接安排财务转账。

     

    注:本公司保留最终解释权。且有权在修改条款后不主动通知用户。

  • 06-Jul
    2018

    友情提醒,贴单及写单号要求

     

    为了减少大家的包裹因为不必要的麻烦而错失最快上飞机的时机,请大家务必做到以下几点:

    除一罐箱外请大家把面单贴在包裹的面积最小的一面,不要贴到侧面或者封口处,这样会让我们扫描的难度增加

     

    千万不要在贴完面单后才包胶带纸,胶带纸会令热敏纸褪色。

     

    如果在家没有热敏打印机的,请在包裹的最小面写上最后几位非0数字和最后两位英文,但是请不要写在胶带上,以免字迹被擦除。

     

    为了保险起见建议在至少2个表面写上号码增加准确性。

     

    如果是去代收点扫码打印的,那么就贴成下图这样就是最标准的了。

     

    注: 由客户自身粘贴面单不当或者单号写错,例如胶带覆盖面单上导致面单信息模糊而造成的丢件或者产生的二次派送费用,我司不予承担责任,请知悉smile

     

     

     

     

     

     

  • 20-Jul
    2018

    包裹尺寸和重量要求

     

    全澳邮分5种重量和尺寸规格,每个规格都要同时满足重量和体积的限额:

    1. 单个包裹不超过500g和2L
    2. 单个包裹不超过2kg和8L
    3. 单个包裹不超过5kg和20L
    4. 单个包裹不超过10kg和40L
    5. 单个包裹不超过25kg和100L

    需同时满足的的条件:

    • 任何包裹的最长边不超过1.2米(120厘米)
    • 任何包裹的最大体积是100L
    • 任何包裹最重的重量为25公斤。

    (注:必须同时满足重量和体积的限额,若没有满足,本司不承担任何责任与损失。)

    (体积计算方式:高度*宽度*深度 {全部以厘米为单位}÷1000)

     

    注意:全澳邮收件地址不能为PO BOX地址。

     

    Sizes and weights

    Understand how to choose the right size for your parcel, and how the shipping cost is calculated. Below is all of the information you need to master the booking process.

     

    Size Options

    Beebird Logistics has 1 satchel size, and 4 box or satchel sizes available. Each size has both a weight and cubic volume limit. You must choose a size that fits both the weight and volume under the limit.

    • Satchel - up to 500g and 2L
    • Shoebox - up to 2kg and 8L
    • Briefcase - up to 5kg and 20L
    • Carry-on - up to 10kg and 40L
    • Check-in - up to 25kg and 100L

     

    Maximums

    • The longest side of any parcel cannot be bigger than 1.2m (120cm).
    • The largest volume for any parcel is 100L.
    • The heaviest weight for any parcel is 25kg.

     

    Can I just use the weight or the volume?

     - No. You must choose the size that fits BOTH the weight and volume under the limit.

     

    Examples

    Both of these fit under the weight and volume limit for a 5kg and 20L Briefcase size parcel:

    • 10cm x 40cm x 50cm (20L) + 1kg.
    • 1cm x 40cm x 50cm (2L) + 5kg.

    Neither of these parcels fit into the 5kg and 20L Briefcase size parcel. Either the weight or the volume exceeds the Briefcase limits:

    • 10cm x 40cm x 50cm (20L) + 9kg = Carry-on.
    • 100cm x 15cm x 20cm (30L) + 1kg = Carry-on.

     

    Volume is calculated as a cube (like a box) in litres. Litres are calculated by multiplying the centimetre of the three dimensions in centimetres and dividing by one thousand (height X width X depth [all in cm] ÷1000).

     

     

    Authority to leave

    When you give Beebird Logistics 'authority to leave', you are allowing Beebird Logistics to leave the parcel at the recipient's address without a signature when the parcel is delivered.

    The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means that the receiver doesn't have to arrange a redelivery or collect the parcel from a local collection point.

    Beebird Logistics includes the option to get a free signature on delivery for all parcel sizes above 2kg. As 500g satchels typically fit into post boxes, you cannot opt for a signature on delivery for this size. To add a signature, book your 500g satchels as a 2kg parcel.

     

     

    Insurance Policy outline

    This article will help you to understand Beebird Logistics’ insurance policy. 

     

    Policy outline

    Beebird Logistics includes insurance for loss on all eligible parcels for no extra charge.

    Beebird Logistics will cover the cost price of replacing lost goods up to the policy limits $1500 (this does not include GST). An excess of $100 applies to each claim.

    To make a claim, you must be a Beebird Logistics customer and have created the delivery order from your account (you cannot claim insurance as the recipient of a parcel if you did not create the order).

     

    Claiming requirements:

    1. Your parcel does not contain any prohibited and dangerous goods.
    2. The parcel has been lost in transit: that is, it was lost after it was scanned as picked up, and before it was scanned as delivered (either with Authority To Leave or with a signature)
    3. The parcel has been declared as lost by the Beebird Logistics team
    4. You must have made the initial enquiry no more than 20 business days since the last date in the delivery ETA range
    5. You cannot claim insurance if your parcel is also covered by a third-party insurance provider and have already filed a claim with them

     

    Damaged insurance

    It is important to know that Beebird Logistics’ insurance policy cannot cover damaged parcels. If you require insurance for damaged items, you can arrange this separately. 

    Please ensure that your parcels are packaged securely.

     

  • 03-Aug
    2018

    Privacy Policy

    Beebird Logistics Pty Ltd built the 锋鸟物流 app as a Free app. This SERVICE is provided by Beebird Logistics Pty Ltd at no cost and is intended for use as is.

    This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

    If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

    The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at 锋鸟物流 unless otherwise defined in this Privacy Policy.

    Information Collection and Use

    For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to 身份证图片;. The information that we request is will be retained by us and used as described in this privacy policy.

    The app does use third party services that may collect information used to identify you.

    Link to privacy policy of third party service providers used by the app

    Log Data

    We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

    Cookies

    Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

    This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

    Service Providers

    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

    Security

    We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

    Links to Other Sites

    This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    Children’s Privacy

    These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

    Contact Us

    If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

  • 24-May
    2019

    澳洲海关规定自2019年3月1号起,所有航空出口的货物都必须经过X-RAY的安全检查,确保物品符合航空安全条例。新规定加强了空运物品的安全检查环节,确保飞行安全。至此,锋鸟物流所有线路不承运航空禁运物品,寄件人须自觉查验寄出的包裹内件,如发现查出包裹内含禁运物品,所有责任及相关费用由寄件人自行承担,常见航空禁运物品包括以下种类:

    1. 爆炸性、爆裂性物品,如烟火、爆竹、弹药
    2. 高压气体,如气压喷雾、打火机补充气体等
    3. 可燃液体,如香水,打火机,指甲油,涂料等
    4. 可燃性物品,如火柴,木炭等
    5. 氧化性物品,如漂白剂等
    6. 有毒,有害物品,如杀虫剂,农药等。
    7. 放射性、强磁性物品,如发光化合物,强力磁铁等
    8. 腐蚀性物品,如液体电池,水银等
    9. 其他危险物品,如磁石,干冰,石棉等
    10. 任何电池及含电池的物品,如锂电池,电动牙刷,汽车蓄电池等
    11. 化学药剂及相关,包括清洁剂,腐蚀性药剂,油漆,颜料,以及老鼠药等
    12. 活动物,活性生物,如病毒病菌、疫苗等
    13. (生或熟)肉类(含脏器类)及其制品;水生动物产品
    14. 动物源性奶及奶制品,包括生奶、鲜奶、酸奶,动物源性的奶油、黄油、奶酪及其它未经高温处理的奶类产品。(如奶粉,含奶类的糖果、巧克力是可以寄运的)
    15. 蛋及其制品,包括鲜蛋、皮蛋、咸蛋、蛋液、蛋壳、蛋黄酱及其它未经热处理的蛋源产品等、奶酪、芝士

    以上列举为常见物品并不表示全部物品,详情可查澳洲当地法律法规。

    锋鸟物流对此保留最终解释权。

     

  • 24-May
    2019

    万国邮线路所有条款以澳洲邮政及锋鸟物流的补充条款为准。锋鸟物流的补充条款未包含的以澳洲邮政的条款为准。澳洲邮政的详细条款请参阅https://auspost.com.au/网站

     

    价值限制

    由于各目的国家海关要求不同,请自行查询各目的国家海关对行邮包裹价值的限制。万国邮线路如若遇到目的国家海关查验要求补税,由收件方自行处理。锋鸟物流及澳洲邮政无法协助处理相关事宜。

    发往中国的万国邮包裹单个包裹内件价值不得超过1000人民币,超过1000人民币海关会要求退运或要求收件方自行联系清关公司以商业报关方式进行清关。

    任何因目的国海关政策导致的扣件退运补税都需由收件方联系目的国海关处理,由此产生的费用锋鸟物流及澳洲邮政一概不予承担。核实目的国家海关政策条款需由发件人完成,锋鸟物流仅能提供有限的信息

     

    包裹尺寸和重量要求

    最大重量为20kg,最大边长为100cm,最大周长为140cm

    周长计算公式:(宽度+高度)x 2 = 周长

    当测量周长时包裹最长一边视为长度最短的两边用以计算周长

     

    信件尺寸和重量要求

    • 最大重量为500g最大宽度 X 长度为260 X 360mm最大厚度为20mm (B4信封)
    • 任何信件应为矩形

    注意任何信件内不得含有坚硬物件。如笔、瓶盖等,否则物件可能在分拣运输过程中损坏其他物品或被损坏

     

    锋鸟物流万国邮线路严禁寄运超重、超尺寸包裹或航空禁运品及当地海关禁运品。寄件人须自觉查验寄出的包裹内件及包装。如发现查出包装不符标准或内含禁运物品,所有责任及相关费用由寄件人自行承担。

     

    常见航空禁运品如:含电池物品、香水、古龙水、香薰、香料、指甲油、气雾罐及打火机等详情请往 https://auspost.com.au/content/dam/auspost_corp/media/documents/dangerous-and-prohibited-goods-guide.pdf

     

    寄件人可用以下的链接查询收件国家相关违禁品

    https://auspost.com.au/sending/send-overseas/international-post-guide

     

    以下列举收件地为中国的万国邮禁运品:

    • 武器,弹药,爆炸物及其部件
    • 能使人成瘾的麻醉品、精神物品
    • 动物
    • 涉及国家机密的物品
    • 自行车
    • 照相机
    • 中国证券
    • 旧衣物或旧床单
    • 硬币,纸币等货币
    • 各种致命毒药
    • 濒临灭绝的珍稀动植物(包括其标本)及其种子或繁殖材料
    • 有碍人畜健康的、来自疫区的,以及其他能传播疾病的食品、药品或其他物品
    • 电影,电影,照片,载入的录音带和录像带,光盘(视频和音频)
    • 风扇,电器
    • (生或熟)肉类(含脏器类)及其制品;水生动物产品
    • 珠宝首饰或其他高价值物品
    • 手稿
    • 药物
    • 个人邮件(仅限外国学生、游客或非中国护照持有人)
    • 种子(苗)、苗木及其他具有繁殖能力的植物材料
    • 白金,黄金和白银
    • 对中国有危害的印刷品及影音制品
    • 加工或未经加工的宝石
    • 印刷品
    • 无线电报接收器和发射器以及这种装置的部件
    • 录音
    • 任何应付未付的有价证券
    • 用于计算机的存储介质,如硬盘
    • 缝纫机
    • 录音机
    • 电视
    • 任何伪造品
    • 有价值的和被禁止出口的文物
    • 各类武器、仿真武器、弹药及爆炸物品
    • 手表
    • 任何密封于不透明密封容器中的物品
    • 锂电池以及任何含有锂电池的物件

     

    Size and weight guidelines

    Maximum parcel size and weight:

    Destination

    Maximum weight

    Maximum length

    Maximum dimensions

    International

    20kg

    100cm

    140cm girth

     

    Calculating girth for international parcel:

    The formula for working out the girth of your overseas parcel is:

    (Width + height) x 2 = girth.

    When measuring dimensions, the longest side of the parcel is considered the length. Ie, the two shortest sides are used to calculate girth.

    For example: a parcel with dimensions 10cm, 105cm and 20cm
    = (10cm + 20cm) x 2
    = 30cm x 2
    = 60cm girth. Within girth limit

    Or for a parcel with dimensions 40cm, 35cm and 100cm
    = (40cm + 35cm) x 2
    = 75cm x 2
    = 150cm girth. Exceeds girth limit

    Maximum letter size and weight

    Destination

    Size

    Maximum weight

    Maximum dimensions

    Maximum thickness

    International

    Envelope

    500g

    260 x 360mm

    20mm

     

    To be considered a letter, your item must:

    • weigh less than 500g
    • contain flexible items only (if being sent within Australia)  
    • have a rectangular shape
    • be no larger than a B4 envelope (260mm x 360mm x 20mm)
    • be no thicker than 20mm

    Notice: letters should not contain stiff objects such as bottle tops, pens, items enclosed in a hard case, and so on. High-speed letter sorting equipment could damage such objects, or the objects could damage other articles.

    Prohibitions (China)

    The following items are prohibited from importation, meaning they won't be allowed to enter the destination country, territory or region.

    To check which items are considered dangerous and prohibited for sending from Australia, download our dangerous goods guide.

    • Arms, ammunition, explosives and parts thereof
    • Addictive narcotics
    • Animals
    • Articles which involve State secrets
    • Bicycles
    • Cameras
    • Chinese securities
    • Clothing or bed linen, used
    • Coins banknotes, currency notes
    • Deadly poisons of all kinds
    • Endangered/rare animals and plants (including specimens thereof) and their seeds or reproducing materials
    • Food, unclean or from regions affected by epidemic diseases
    • Films, cinematographic, photographs, loaded recording tapes and videotapes, compact discs (video and audio)
    • Fans, electric
    • Fresh pork and all by-products
    • Jewels or other valuable articles
    • Manuscripts
    • Medicines
    • Personal mail only to foreign students or tourists or non-Chinese passport holders
    • Plants or plant products with microbes or insects
    • Platinum, gold and silver
    • Publications that are politically, economically, culturally or morally detrimental to the People’s Republic of China
    • Precious stones, whether manufactured or not
    • Printed matter
    • Radio-telegraphic receivers and transmitters and parts for such apparatus
    • Records
    • Securities of any kind payable to bearer
    • Storage medium for the computer
    • Sewing machines
    • Tape recorders
    • Televisions
    • Travellers cheques counterfeit
    • Valuable cultural relics and other relics prohibited as exports
    • Weapons
    • Watches
    • Transporting food of any kind is prohibited under International Courier.
    • Packaging
    • China prohibits items in opaque, sealed containers.
    • Lithium batteries
    • Lithium batteries and devices containing them are prohibited from being sent via International Courier services.

    Import restrictions

    If an item is subject to import restrictions, it means that provisions must be met before it will be released from customs in the destination country, territory or region.

    We recommend you confirm import restrictions with local authorities before posting:

    • Costly traditional Chinese medicinal materials and ready-made medicines
    • Endangered and rare animals and plants and their seeds or reproducing materials
    • Foreign currencies and negotiable securities
    • Precious metals such as gold and silver and articles made thereof
    • Radio transmitter-receivers (objects used for secret communication)
    • Renminbi (national currency)
    • Tobacco
    • Weapons and parts of weapons
    • Personal postal articles mailed shall be limited to the value of RMB 1000 and duty-free allowances of RMB or ECI at one time. Customs shall levy import duties on the portion of articles whose value exceeds the above-mentioned duty-free limit.

    Please note the following restrictions for International Standard articles being carried by the EMS network:

    • Ammunition
    • Animals
    • Antiques
    • Asbestos
    • Bees
    • Biological substances
    • Bullion
    • Coins
    • Counterfeit
    • Currency
    • Fur
    • Human ashes
    • Human remains
    • Ivory
    • Jewellery
    • Leeches
    • Live
    • Narcotics
    • Perfumery
    • Perfume
    • Perishable
    • Pornography
    • Precious metals
    • Precious stones
    • Silkworms
    • Watches (only if over $150.00)
    • Weapons

     

  • 27-Feb
    2020

    Beebird Logistics Pty Ltd ABN 85 621 402 971 (referred to as Beebird Logistics, Beebird, we, us or our) is committed to maintaining the confidentiality and security of personal information we hold. Our aim is to ensure that we handle information in accordance with our obligations under the Australian Privacy Principles enshrined in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy and Credit Reporting Policy outlines the manner in which we collect, store and use your personal information and credit information, including information about your commercial credit applications and credit accounts with us and information that we obtain from credit reporting bodies (CRBs).

    We may, from time to time, review and update this Privacy and Credit Reporting Policy, including taking into account new laws, regulations, practices and technology. All personal information held by us will be governed by our most recent Privacy and Credit Reporting Policy, a copy of which is available on request from time to time to beebird.com.au

    What personal information do we collect?
    "Personal information" is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

    Personal information collected by us may include (but is not limited to) the following:

    • your name and contact details
    • your consignees’ name, ID number, address and mobile number
    • commercial credit reports from CRBs, including business credit scores and ratings;
    • personal credit reports for commercial credit applications
    • the date your credit account was established with Beebird or with your nominated trade referees
    • payment information, including your repayment history with Beebird and payments owed to Beebird
    • whether in Beebird’s opinion or another commercial credit provider’s opinion, namely your nominated trade referee's, your organisation pays within payment terms
    • your commercial credit limit amount with Beebird and your nominated trade referees
    • your monthly purchase amounts, and
    • certain administrative information relating to credit, such as account and customer numbers.

    When and why we collect personal information
    Beebird collects personal and credit information from you in a variety of ways. For example, we may collect personal information about you:

    • complete our Trading Account Application and Security Agreement, if you apply for credit
    • when you complete an order form
    • when you register online and become a user of our customer portal
    • in the course of providing you with goods and services
    • when you submit a job application to us
    • when you request information about us, our products or our services
    • when you provide feedback
    • when you contact us by telephone, fax, email, post or in person
    • from Credit Reporting Bodies
    • trade references, and
    • publicly available sources of information.

    We may also collect personal information about you via third parties (ie other organisations, such as your employer or business, or from third-party recruitment agencies to whom you provided your personal information). However we will only collect your personal information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.

    Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

    Information collected online
    When you access our website, we may automatically (ie without a registration process) record general, non-personal information (eg IP number, type of browser and operating system used, domain name of the website from which you accessed our site, the number of visits, average time spent on the site, pages viewed). This information may make it possible to draw conclusions about personal information. If this information does constitute personal information, we will use it in accordance with the Australian Privacy Principles and this Privacy and Credit Reporting Policy.

    When you visit and browse our website, our website host may collect information for statistical, reporting and maintenance purposes. The information collected by our website host is used to administer and improve the performance of our website and will not be used to identify you. The information may include:

    • the number of users visiting our website and the number of pages viewed
    • the date, time and duration of a visit
    • the IP address of your computer
    • the information of the browser used for visiting our website, and
    • the path taken through our website.

    Cookies
    Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. Cookies may be used on our website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our website.

    Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access our website or click-through an email we send you, a cookie may be downloaded onto your computer's hard drive.

    Cookies may also be used for other purposes on our website but in each case none of the information collected can be used to personally identify you.

    You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

    If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

    How we use your personal information
    Beebird may collect, hold, use and disclose your credit information as reasonably necessary for our business purposes and as permitted by law.

    In general, we collect, hold, use and disclose personal and credit information for the purposes of:

    • identifying you and conducting appropriate checks
    • assessing and monitoring the credit worthiness of our customer and/or its directors or partners but only in accordance with our Privacy and Credit Reporting Policy
    • administering payment from customer's account
    • providing goods ordered by the customer
    • collecting payment from the customer
    • managing complaints and disputes
    • providing products and services
    • administer Beebird’s relationship with you including to respond to queries
    • identify, inform and communicate with you about other products or services that may be of interest to you
    • process any job application submitted by you
    • if you are an employee or other representative of a customer to which we provide our products and services or a supplier or service provider to us, communicate with you about your or your employer's engagement with us and otherwise as specified in this Privacy and Credit Reporting Policy
    • monitor the success of our website and improve its performance or content in accordance with this Privacy and Credit Reporting Policy
    • research the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally
    • allow us to provide advertising material to you regarding us, our clients, and other business partners, and
    • share your personal information with our business partners and selected third parties.

    Some credit information may only be used or disclosed under the Privacy Act for some of these purposes or in some circumstances.

    You consent to us using your personal information in the above ways.

    We may collect and use your personal information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your personal information.

    We do not otherwise disclose your personal information without your permission, unless the disclosure is:

    • in accordance with this Privacy and Credit Reporting Policy or any agreement you enter into with us, or
    • required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act.

    If you choose not to provide your personal information to us for the purposes set out in this Privacy and Credit Reporting Policy, we may not be able to undertake certain activities for you such as providing you with requested information, products or services. Beebird cannot provide its products, or a commercial credit account without collecting the required credit information.

    How we disclose your personal information
    We may disclose personal information in a controlled manner to the following entities in the course of providing products and services to you, or as may be required by law:

    • third-party agents or contractors appointed to provide services to us, our clients where such disclosure would be necessary
    • companies that are related to Beebird, whether within Australia or otherwise
    • our advisers, agents, representatives or consultants
    • our bank or financial institutions
    • other independent contractors engaged to provide services either to you on our behalf, or to us, such as our auditors
    • government, statutory or regulatory bodies
    • the Credit & Investments Ombudsman Limited or any other external dispute resolution body, and
    • debt collection agencies, your guarantors, organisations involved in valuing or surveying.

    Beebird also may exchange personal and credit information about you with other credit providers and trade referees listed in your application or in reports provided by a CRB. Beebird may exchange that information for the purposes of:

    • assessing a customer's application for commercial credit and collecting overdue payments;
    • notifying other credit providers and trade referees of a default by a customer;
    • ascertaining the status of credit provided to a customer by Beebird where the customer is in default with other credit providers; and
    • assessing a customer's credit standing or credit capacity.

    Beebird may, as permitted by law, disclose credit information to other third parties, including our related companies; organisations that perform credit processing functions, management and debt collection activities on our behalf; organisations involved in debt assignment.

    We also use the information for other purposes where you consent to this use.

    Where information is required to be disclosed by law, we will only disclose necessary information.

    Exchange of personal and credit information with CRBs
    Beebird may obtain or disclose consumer or credit reporting information about you (or your organisation) from a CRB for the purposes of:

    • assessing applications for commercial credit or managing your account;
    • collecting overdue payments relating to commercial credit;
    • reporting details of any fraud or other serious credit infringement; or
    • any other activity permitted under the Privacy Act.

    Beebird uses the credit reporting services provided by Dun & Bradstreet (Australia) Pty Ltd (Dun & Bradstreet). Dun & Bradstreet may include the information provided by credit providers in reports to assist in assessment of credit worthiness. Dun & Bradstreet may use the credit reporting information it holds about you for "pre-screening" for direct marketing. You have the right to request Dun & Bradstreet not to use the credit reporting information for pre-screening purposes, and not to use or disclose the information if they believe on reasonable grounds that they have been or are likely to be a victim of fraud. Please refer to Dun & Bradstreet’s credit reporting policy for details on its management of credit reporting information. 

    A copy of that policy can be obtained at http://dnb.com.au/privacy-policy.html and/or by emailing Dun & Bradstreet at clientservices@dnb.com.au

    Overseas disclosures
    Some of your personal information may be transferred, stored, processed or used overseas by us or by third-party service providers. This may also happen if we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your personal information outside of Australia.

    Marketing
    You consent to us using your personal information for sending you information, including promotional material, about us or our products and services, as well as the products and services of third parties, now and in the future. You also consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages. You can contact us using the contact details specified in "Contacting us", below if you do not want to receive marketing information from us or if you want to stop receiving telemarketing.

    Persons under 18 years of age
    Persons under 18 years of age should not send us any personal information without the permission of their parents or guardians. We do not request personal information from anyone under 18 years of age. Beebird will never knowingly collect personal or credit information from minors or disclose it to third parties. 

    Accessing and updating your personal information
    It is important to us that the personal and credit information that we hold about you in accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.

    Individuals may have the option of not providing some of the information which we request, of using a false name (that is, using a pseudonym) or of not providing any personal information at all (that is, anonymously). However, this may prevent us from offering our services to such clients or limit the quality of our service.

    Individuals wishing to access or correct their personal or credit information at Beebird may do so by contacting our Privacy Officer in any of the ways set out in "Contacting us", below. We will comply with all reasonable requests for access or to have inaccuracies corrected. There may be some legal or administrative reasons to deny access. If we refuse your request to access your personal information, we will provide you with reasons for the refusal.

    We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation.

    How to make a complaint and how complaints will be handled
    If you believe that we have not complied with our obligations under Part IIIA of the Act or the Credit Reporting Privacy Code, you have a right to complain, please contact the Beebird Privacy Officer using the details set out in "Contacting us" below.

    It is Beebird's policy to handle complaints in a timely, effective, fair and consistent manner. On making a privacy complaint to Beebird, you will receive an acknowledgment letter or email within fifteen business days. This communication will set out the name of the person responsible for handling your complaint and the expected response time to the complaint. Beebird endeavours to make a decision on all complaints within 60 days after a complaint is received. If we need more time to resolve your complaint we will notify you as to the delay, the reasons for it and seek your agreement to a longer period.

    If Beebird considers it necessary in order to deal with your complaint, it may consult with a CRB or another credit provider.

    Storage and security of personal information held by us
    Beebird uses technical and organisational security measures to protect your personal and credit information against accidental or unlawful manipulation, loss, destruction or unauthorised access. Our security measures are continually improved in line with technological measures.

    Contacting us
    If you:

    • have any queries about our Privacy and Credit Reporting Policy
    • require further information on how we handle personal and credit information
    • consider we are acting in a way that may be contrary to this policy
    • would like to opt out of direct marketing
    • wish to make a complaint in relation to a breach of your privacy, or
    • would like to access or correct your personal or credit information held by us,

    please contact our Privacy Officer at: 

    Address: Unit 1, 84 Solomon Rd, Jandakot WA 6164
    E-mail: admin@beebird.com.au

    We will investigate your queries and complaints within a reasonable period of time of receiving the complaint and will notify you of the outcome of our investigation. We endeavour to deal with any complaints about how we handle personal information in an impartial and discreet manner, and with a view to achieving a mutually acceptable resolution.

    Beebird Logistics Pty Ltd

    Updated Feb 2020